the L and B.
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Friday, April 16, 2010
1:16 AM
Getting even with the bitch.
Please read only when you have 1 hour to spare.
So, it started off with me making an order for a certain item on the 31st of March 2010. On the same day, I received an invoice for that item and since it was clearly stated that 'payment has to be made within 24 hours', I did so without so much of a delay nor question. After all, it WAS their policy, so yes, compliance is key.
On 2nd of April, I got a reply. My payment has been received and that the parcel will be sent out within 2-3 working days. Since 2nd of April was a GOOD FRIDAY, I settled on the fact that the latest she should send out the parcel was on the following Wednesday and that I should receive my item latest by Saturday of the same week (I've done so many of this mailing out thing, I'm pretty confident I know how long it takes for an item to reach me).
When I did not receive my item on the expected date, which is on the 9th of April, I started to worry (of course, I paid for that thing). So, I sent her an email enquiring her about why I still haven't gotten the item yet. 2 days later, on the 11th of April, she replied:
"hey dear, think we will need to refund you babe! the material that came has problem! :( and we dont dare to send out! its too flimsy. supplier also has just told us that they will not be able to get new material.
will you like to choose another item / get a refund babe?"
What's the problem with this email you say? Let me break it down for you.
#1) I've waited over a week for an item THAT I'VE PAID FOR IN ADVANCE and when I question you about it's mailing status, you tell me this. And wait, that's not even the picture over here. It's the fact that you did not bother to TELL ME about this situation when you face it and only resolve to telling me so ONLY AFTER I EMAILED YOU TO ENQUIRE ABOUT MY ITEM. Is this how it works? I mean, seriously, if I hadn't enquire about the status of my item, would you even bother telling me that I won't get my item at the end of the day? THIS IS BULLSHIT.
#2) If you're passing bad news to a customer, what do you say first? YOU APOLOGISE, right? Even a freaking dog bows its head in shame and guilt when it knows it's pissing its owner. Do you see any word in that email that equates to anything near 'I'M SORRY'? Or any damn syllable there that sounded apologetic? The way it sounded like to me, was, 'Oh ya, I forgot to tell you this. Your item was bad, so we were scared to send it out. But no worries, you could have your money back (:'
I'm not being overly dramatic or exaggerated over here. I'm merely questioning my rights as a buyer and her position as a seller. I don't treat my customers that way, and I expect likewise when I step up as a buyer. If you think this was bad enough, wait till you hear what happens next.
On the same day I got the email, I replied:
"Hi, in that case I'd like a refund. My a/c no is posb savings 198******. Thanks."
2 days passed and she still haven't gotten me an answer. So on the 13th of April, I sent her another email which read:
"Hey, i'm not sure if you receive the previous email, but i decided on a refund instead of getting other item. Please reply. since I never got the item I paid for, the least you could give is a fast response. THANKS!"
I was still tolerant then, explaining my generally polite tone in the email. I thought, maybe she overlooked it the first time. I believe in second chances.
2 days passed. Still no reply. It was the 15th of April already. Let's do a time check. Payment made on the 31st of March, payment confirmed on the 2nd of April. That means, my money has been tied up with her for almost 2 weeks WITHOUT ME GETTING ANYTHING IN RETURN. OR A FUCKING REPLY FOR THAT MATTER.
Another email was sent by me on the 15th, saying (this was my boiling point):
"Hi, I'm still expecting a reply from you. It's been 4 days already and I still haven't gotten any news regarding my entitled refund. Please reply. I'm really unhappy with the way you handle your customers. This is my second time purchasing from you and at both times, I did not get my items cause it was either 'not coming back' even though it was stated in your site as backorder, or 'you don't dare to send it out cause of the material'. And for both times, I paid first. But at least I got a fast and prompt refund on the first occasion. For the opportunity cost of you holding my money for over a week when I'm not getting my item, I demand a compensation and a full refund immediately."
And you thought she'd be scared after reading this, no? HELL YOU GOT IT WRONG. She never reply me up to this day, to this time, to this fucking minute I'm typing. I double-checked the email in which I sent my replies to. I figured, maybe I got the email wrong. Checked and confirmed. I don't have any problem with my vision nor my copy-and-paste skills.
SO FOR 2 WEEKS, I'VE BEEN WAITING PATIENTLY, AND THEN IMPATIENTLY AND THEN YOU DECIDED TO BURST MY BUBBLE. TELL ME, AM I THE BAD ONE HERE? AM I WRONG TO RANT MY SHIT OUT TO THE WORLD AND TELL THEM ABOUT THE HELL YOU PUT ME THROUGH? WHAT KIND OF FUCKING ONLINE SHOP ARE YOU? And I thought you were supposed to be one of the best and popular too. Is this the way you treat your customers, the actual people providing you with that income you survive on each month?
I'm not giving up. I have my money in some stranger's pocket who refuse to return it back. I'm sending you an evil message today. And if all else fails, I'm making this a police case. I'll make sure your online shop goes down the drain.
I'm afraid you've missed out a very important note.
YOU'RE MESSING WITH THE BITCH. AN A PRETTY MAJOR ONE AT THAT TOO.
